Nintendo Switch repair Houston TX that gets you back in the game
Board-level repairs for Joy-Con drift, charging ports, and dead screens
Nintendo Switch repair Houston TX is what we do every day, from Joy-Con drift to a Switch that won't power on at all. Whether you need Switch Lite repair Houston TX or a full OLED screen swap, our technicians diagnose the fault on the bench and quote you before touching a screw. Most Houston gamers get their console back the same day, and every repair carries a 1-year workmanship warranty.
Nintendo Switch repair Houston TX, explained
Nintendo Switch repair Houston TX is the bench-level service that fixes the hardware faults Nintendo's own support line won't touch out of warranty: worn Joy-Con rails, cracked LCD panels, dead USB-C charging ports, and thermal shutdowns. We open the console, test the board with a multimeter, and replace only the failed part, whether that's a controller joystick module, a replacement screen, or a charging port. No mail-in box, no three-week wait.
Houston summers push Switch thermals hard. A console charged in a hot car or played on a couch with the vents blocked can hit 60°C and start throttling. We see the same pattern in Katy, Cypress, and Clear Lake: fan noise, sudden shutdowns, and Joy-Con drift that shows up after a year of daily play. If you've been searching for Nintendo Switch repair Houston TX same day, bring it in and we'll tell you in 20 minutes what's actually wrong.
Why Houston gamers choose our bench
We repair the Switch you already own instead of pushing you toward a new $300 console. Here's what that looks like in practice.
Same-day turnaround
Most Joy-Con drift, screen, and charging port jobs are finished in 2 to 4 hours. Drop your Switch off before noon in Downtown Houston and you'll usually be playing by dinner. We text you when the bench test passes.
Board-level, not parts-swap
We use a hot air rework station and soldering station to repair the board itself, not just swap assemblies. That's how a $95 charging port repair beats a $300 replacement console, and it's why our rework holds up.
Six years on the bench
Game Console Repair Houston opened in 2020 and has repaired thousands of Switch, Lite, and OLED units since. Our technicians hold IPC-A-610 and ESD certifications, so your board is handled to the same standard used in contract electronics manufacturing.
1-year workmanship warranty
Every Nintendo Switch repair Houston TX we complete is backed for 12 months on the work and the parts we install. If the same fault returns, we fix it again at no charge. That's a written warranty on your invoice, not a verbal promise.
What to expect when you drop off
Five steps, no mystery. You'll know the diagnosis, the price, and the pickup time before we start work.
Free diagnosis
You hand us the console and describe the fault. We power it on, test the charging port with a multimeter, check the fan, and inspect the Joy-Con rails. This takes 15 to 20 minutes and costs nothing. You get a written diagnosis and a firm price before we open anything.
Approve the quote
We call or text you with the diagnosis and the exact price. If it's a Switch OLED repair Houston Texas job, we'll tell you whether the panel needs replacing or just the digitizer. You approve, we start. No surprise line items, no upsell on parts you don't need.
Bench repair
Our technician works at an ESD-safe station with a precision screwdriver set, hot air rework station, and ultrasonic cleaner. A Joy-Con drift fix takes about 45 minutes. A charging port or screen replacement runs 2 to 3 hours. We photograph the board before and after.
Testing and burn-in
Before you get the call, the console runs a 30-minute burn-in: charging cycle, fan ramp, Wi-Fi connect, and a full controller calibration. We test every button and both Joy-Con rails. If anything fails, it goes back to the bench, not to you.
Pickup and warranty
Bring your claim ticket or just your name. We hand you the console, the replaced part if you want it, and an invoice with the 1-year workmanship warranty printed on it. Most customers are in and out in under five minutes.
Six years repairing Switch consoles in Houston
Game Console Repair Houston has been fixing Nintendo hardware since 2020, and the Switch family is the single most common console on our bench. Our technicians are IPC-A-610 certified for electronic assembly and carry ESD certification for handling sensitive boards. We run a Hakko soldering station and a Weller hot air rework station for BGA and micro-solder work, and we keep a stock of OEM-spec charging ports, Joy-Con joystick modules, and OLED panels on site. That inventory is why a Switch repair near me Houston open now usually means same-day, not next week.
- IPC-A-610 certified technicians who solder to the same standard used in contract electronics manufacturing.
- ESD-certified bench with grounded mats, wrist straps, and ionized air to protect your Switch motherboard.
- In-house stock of Joy-Con joystick modules, USB-C charging ports, and OLED replacement screens.
- Thermal imaging and multimeter diagnostics to find overheating and power jack failure fast.
- Six years and thousands of Switch, Lite, and OLED repairs logged since opening in 2020.
Why our Nintendo Switch repair Houston TX stands apart
We're a repair bench, not a retail counter. That means we fix the board instead of selling you a new console, and we tell you honestly when a repair isn't worth the money.
Board-level repair skill
Most shops swap whole assemblies because they can't solder. We replace individual motherboard capacitors, reflow HDMI ports, and rebuild charging circuits. That skill is why a Nintendo Switch charging port repair Houston TX here costs a fraction of a new console.
Honest diagnosis, no upsell
If your Switch only needs a $25 Joy-Con rail cleaning, that's what we quote. We've talked plenty of customers out of a $180 screen replacement when a $40 digitizer reseat solved it. The diagnosis is free and the price is firm before we open the case.
Switch Lite and OLED specialists
The Lite and OLED use different panels and tighter tolerances than the launch model. We keep both panel types in stock and calibrate touch response after every Switch OLED repair Houston Texas job. Bring in a Lite with a dead screen and we'll have it back the same day.
Houston-wide drop-off
Gamers drive in from Bellaire, The Heights, and Energy Corridor because we're central and fast. If you're searching Switch repair near me Houston open now, call ahead and we'll confirm bench availability before you make the trip across Harris County.
What's included in a Switch repair
Every Nintendo Switch repair Houston TX includes a free diagnosis, the labor to complete the fix, the parts we install, bench testing, and a 1-year workmanship warranty. We'll always tell you if a fault falls outside standard repair scope, like severe water damage or a cracked motherboard, before any work begins.
What's Included
Free 20-minute diagnosis
We test the charging port, fan, screen, and both Joy-Con rails with a multimeter and thermal check. You get a written fault report and a firm price before we open the console. No diagnostic fee, no obligation.
Joy-Con drift repair
We replace the worn joystick module inside the Joy-Con, not the whole controller. The fix takes about 45 minutes per side and restores full analog range. We calibrate both sticks in the Switch menu before you pick up.
Screen and digitizer replacement
Cracked or dead LCD on a standard Switch, Lite, or OLED. We stock OEM-spec panels, swap the assembly, and re-seat the digitizer ribbon. Touch response is tested across all four corners before the console leaves the bench.
Charging port and power jack repair
A Switch that only charges at a certain angle usually has a worn USB-C port. We desolder the old port with a hot air rework station, install a new one, and verify charge current with a USB power meter.
Cooling and thermal service
For Switch overheating repair Houston Texas jobs, we clean the fan and vents with compressed air, replace dried thermal paste, and confirm the console holds under 45°C during a 30-minute docked burn-in.
Post-repair bench test
Every console runs a 30-minute burn-in covering charge cycle, fan ramp, Wi-Fi connect, and controller calibration. If any test fails, it goes back to the bench before you're called. You leave with a tested console, not a maybe.
Switch problems we fix every week
These are the faults Houston gamers bring us most often, and what happens if you keep playing through them.
Joy-Con drift makes the character walk on its own
Drift ruins aiming in shooters and makes menu navigation a fight. Left alone, the worn module keeps sending false input and can scratch the rail contacts over time.
We replace the joystick module inside the Joy-Con and recalibrate both sticks in the Switch menu. The job takes about 45 minutes per controller and restores full analog range. Most customers notice the difference immediately on the calibration screen.
Switch only charges at a certain angle
A worn USB-C port gets worse, not better. Eventually the console won't charge at all, and a dead battery can corrupt save data mid-game.
We desolder the worn port with a hot air rework station, install a new USB-C charging port, and verify charge current with a USB power meter. This Nintendo Switch charging port repair Houston TX job runs 2 to 3 hours and costs far less than a replacement console.
Console shuts down mid-game and the fan is loud
Thermal shutdown protects the chip, but repeated heat cycles dry out thermal paste and stress the motherboard. Left alone, you're looking at motherboard failure, not just a cleaning.
We clean the fan and vents with compressed air, replace the dried thermal paste, and run a 30-minute docked burn-in. The console should hold under 45°C under load. If the fan itself is failing, we replace it while the case is open.
Cracked screen or dead LCD after a drop
A cracked panel spreads, and a dead backlight means you can't see anything, including whether your saves are intact. Touch input often fails next.
We stock OEM-spec panels for the standard Switch, Lite, and OLED. A Nintendo Switch screen repair Houston job is usually same-day. We swap the assembly, re-seat the digitizer, and test touch response across all four corners before pickup.
When Houston gamers bring us their Switch
A parent in Katy needs a Switch Lite screen fixed before a long holiday drive.
We keep Lite panels in stock, so we quote and complete the swap the same day. Drop-off before noon usually means pickup by 5pm. We test touch response and run a full burn-in before you leave.
The kid is back on the console for the road trip, and the repair costs a fraction of a new Lite.
A college student in Midtown has Joy-Con drift and a midterm in two days.
We replace both joystick modules in about 90 minutes total and recalibrate the sticks in the Switch menu. No appointment needed for drift repairs, just walk in.
Full analog range restored, and the student is back to ranked matches the same afternoon.
A collector in The Heights has an OLED that won't charge and is worried about saves.
We diagnose the USB-C port, replace it, and check the battery health. If the board shows corrosion, we flag it before doing anything else. Save data stays on the console throughout.
Console charges normally again, and the collector keeps every save file intact.
A family in Clear Lake has a launch-model Switch that overheats and shuts down.
We clean the fan and vents, replace the thermal paste, and run a 30-minute docked burn-in. If the fan bearing is worn, we swap the fan while the case is open.
The console holds under 45°C under load and stops shutting down mid-game.
The bench equipment behind every repair
Tools & Equipment
Hakko soldering station
Temperature-controlled soldering for charging ports, motherboard capacitors, and Joy-Con rail contacts. Stable heat is what keeps a micro-solder joint from cold-cracking later.
Weller hot air rework station
Used to desolder USB-C ports and reflow board-level connections without torching nearby components. Essential for charging port and HDMI work on dense Switch boards.
Multimeter and USB power meter
We measure charge current, battery voltage, and continuity to confirm a fault before replacing a part. No guessing, no parts-swap-and-hope.
ESD-safe tweezers and precision screwdriver set
The Switch uses tri-point and JIS-style fasteners that strip easily with the wrong bit. The right driver prevents case damage and keeps the shell looking factory.
Ultrasonic cleaner
Cleans corrosion and residue from boards and small parts, especially after liquid exposure. It's how we salvage consoles other shops write off.
Compressed air and thermal paste
For cooling service: we blow out the fan and vents, then replace dried thermal paste with a fresh application rated for the Switch's operating range.
Methods & Techniques
IPC-A-610 workmanship standard
Our soldering and assembly work follows the IPC-A-610 acceptability standard used in contract electronics manufacturing. That means proper wetting, no cold joints, and clean flux removal on every board we touch.
ESD-controlled handling
Every board is handled at a grounded, ESD-safe station with wrist straps and ionized air. Static discharge is the silent killer of Switch motherboards, and it's why we never work on a bare table.
30-minute burn-in test
After repair, each console runs a full burn-in: charge cycle, fan ramp, Wi-Fi connect, and controller calibration. If any test fails, it goes back to the bench before you're called for pickup.
Photo-documented teardown
We photograph the board before and after repair. If you ever want to see what was replaced, the images are on file with your ticket. It's also how we spot pre-existing damage that wasn't ours.
How Switch repair runs in Houston
Houston's heat and humidity are hard on game consoles. A Switch left in a parked car in July can hit 60°C inside the case, and that accelerates thermal paste dry-out and fan wear. We see the pattern most in Katy, Cypress, and Clear Lake, where commuters leave consoles in vehicles. Our bench is central, so gamers from Bellaire, The Heights, and Energy Corridor can drop off before work and pick up after. If you're searching Switch repair near me Houston open now, call ahead and we'll confirm bench availability. We also handle Nintendo Switch repair Downtown Houston walk-ins for office workers on lunch breaks. Every repair is logged with the fault, the parts used, and the burn-in result, and we cover all of Harris County with same-day service on most standard jobs.
Service Areas
Lunch-break drop-offs are common here. Office workers bring a Switch with Joy-Con drift or a cracked screen and pick it up after work the same day.
Family-heavy area with lots of Switch Lite units. Screen replacements and charging port repairs are the most common jobs from this side of Harris County.
Humidity near the bay pushes corrosion on charging ports and board contacts. We see more liquid-exposure and port-replacement work from this area.
Collectors and retro gamers bring in OLED and launch-model Switches for thermal service and screen work. Many want the original shell preserved.
Local Considerations
Summer heat and parked-car storage
Consoles left in vehicles hit extreme internal temperatures, which dries thermal paste and wears the fan bearing. We replace paste and test cooling under load on every heat-related job.
Gulf Coast humidity
Moisture in the air accelerates corrosion on USB-C ports and board contacts. We clean with an ultrasonic cleaner and apply protective coating where appropriate.
Heavy daily play in family homes
Joy-Con drift shows up faster when four people share one console. We stock joystick modules so drift repairs stay same-day, even on weekends.
Joy-Con drift fixed in 45 minutes
A Switch owner in Midtown couldn't aim in shooters because the left stick registered constant upward input. Calibration in the Switch menu failed to correct it, and the drift had gotten worse over three months of daily play.
We replaced the worn joystick module inside the Joy-Con and recalibrated both sticks. The controller now reads zero input at rest and full range in all directions. Total bench time was 45 minutes, and the customer waited in the shop.
Maintenance & Follow-up
Keep the Joy-Con rails clean and avoid pressing hard on the stick during play. If drift returns within 12 months, the workmanship warranty covers the fix.
A college student in Downtown Houston had a Switch that only charged at a specific angle, then stopped charging entirely. The battery was at 4% and save data was at risk. The console was three years old and out of warranty.
We desoldered the worn USB-C port with a hot air rework station, installed a new charging port, and verified charge current with a USB power meter. The console charged normally within 2.5 hours, and all save data was intact.
Maintenance & Follow-up
Use the original dock or a quality USB-C cable, and avoid yanking the cable sideways. A gentle straight pull keeps the port from wearing out early.
A family in Clear Lake had a launch-model Switch that shut down mid-game and ran a loud fan. The console had never been cleaned in six years, and thermal paste had dried to a chalky layer on the chip.
We cleaned the fan and vents with compressed air, replaced the thermal paste, and ran a 30-minute docked burn-in. The console now holds under 45°C under load and no longer shuts down. Fan noise dropped noticeably.
Maintenance & Follow-up
Keep the vents clear and avoid playing on soft surfaces that block airflow. A yearly cleaning keeps thermals stable in Houston's summer heat.
What Switch repair costs in Houston
Typical 2026 pricing in this area runs $45 to $95 for Joy-Con drift, $95 to $150 for a charging port or power jack repair, and $120 to $220 for a screen replacement depending on whether it's a standard, Lite, or OLED panel. Diagnosis is always free. We quote the exact price before we open the console, so you never approve work without knowing the number. If you've been quoted a Switch OLED repair Houston Texas price elsewhere, bring it in and we'll compare.
Pricing Factors
Which model you have
The Lite and OLED use different panels and tighter tolerances than the launch model. An OLED screen replacement costs more than a standard LCD because the panel itself is pricier and the swap takes longer.
Parts vs. board-level work
A Joy-Con module swap is quick and cheap. A charging port replacement requires desoldering and rework, which adds labor. Board-level repair still beats buying a new console in almost every case.
Extent of damage
A clean cracked screen is straightforward. Liquid exposure or corrosion means cleaning, testing, and sometimes replacing multiple components. We flag that during the free diagnosis so there are no surprises.
Turnaround time
Same-day service on standard jobs is included. If you need a rush repair on a rare part, we'll tell you upfront whether we can hit your deadline or whether it needs to stay on the bench overnight.
Warranty coverage
Every repair includes a 1-year workmanship warranty at no extra charge. That's built into the quoted price, not added later. If the same fault returns, the rework is free.
Typical Investment Range
$45 - $220 depending on the fault and model
Actual pricing varies based on project scope and requirements
Value You Receive
A new Switch runs $300 or more, and a Lite is $200. A $95 charging port repair or a $45 Joy-Con fix keeps the console you already own, with your save data intact, for a fraction of replacement cost.
Frequently Asked Questions
Have questions? We have answers. If you don't see your question here, feel free to contact us.
Call UsHow much does Nintendo Switch repair cost in Houston?
Most jobs run $45 to $220 in 2026. Joy-Con drift is $45 to $95, a charging port or power jack repair is $95 to $150, and a screen replacement is $120 to $220 depending on whether it's a standard, Lite, or OLED panel. Diagnosis is free, and we quote the exact price before opening the console.
Where to repair Switch in Houston TX?
Game Console Repair Houston handles Switch, Lite, and OLED repairs at our central bench. We're a short drive from Downtown, Midtown, and The Heights, and we serve all of Harris County. Call (832) 581-0001 to confirm bench availability before you come in.
Can I fix Switch charging port in Houston?
Yes, and it's one of our most common jobs. A worn USB-C port needs desoldering with a hot air rework station and a new port installed, which takes 2 to 3 hours. We verify charge current with a USB power meter before pickup. Most customers get same-day turnaround.
Who repairs Nintendo Switch near me Houston?
We do, and we've been doing it since 2020. Our technicians are IPC-A-610 and ESD certified, and we keep Joy-Con modules, charging ports, and OLED panels in stock for same-day service. If you're searching Switch repair Houston TX near me, call ahead and we'll confirm availability.
Credentials and reviews
Certifications
Customer Reviews
Brought in a Switch Lite with a cracked screen and a Joy-Con that drifted. They quoted me $140 total and had it done in three hours. The screen looks factory and the stick reads zero at rest. I drove from Katy and it was worth the trip.
My OLED stopped charging and I was sure I'd lost everything. They replaced the USB-C port the same day and my saves were fine. The invoice had a one-year warranty printed on it. Honest pricing, no upsell.
Switch was overheating and shutting down mid-game. They cleaned the fan, replaced the thermal paste, and ran a burn-in before I picked it up. Fan is quiet now and it hasn't shut down once. I'm in Clear Lake and I'll be back for a yearly cleaning.
Related Services
Explore our other professional services
PlayStation Repair
PlayStation consoles share the same failure patterns as the Switch: HDMI port damage, overheating, and disc drive faults. If your household runs both, we can diagnose them on the same visit and save you a second trip across Houston.
PlayStation RepairXbox Repair
Xbox repairs cover many of the same board-level skills we use on Switch charging ports and motherboards. Bring both consoles in and we'll quote them together, which is handy for families in Katy and Cypress with multiple systems.
Xbox RepairRetro Console Repair
Retro consoles need the same soldering and cleaning discipline as a Switch repair. If you collect older hardware alongside your Switch, we can service both at the same bench and keep your original shells intact.
Retro Console RepairGame Console HDMI Port Repair
HDMI port damage is a common docked-console fault. We use the same hot air rework station and IPC-A-610 standard we apply to Switch charging ports, so the repair holds up under repeated plugging and unplugging.
Game Console HDMI Port RepairGame Console Power Jack Repair
Power jack failure is the cousin of a dead Switch charging port. We test charge current with a USB power meter, replace the jack, and verify the fix under load before the console leaves the bench.
Game Console Power Jack RepairGame Console Controller Repair
Controller drift isn't just a Switch problem. We repair joystick modules and buttons across PlayStation, Xbox, and Switch controllers, and we recalibrate every stick before pickup so you feel the difference immediately.
Game Console Controller RepairGame Console Disc Drive Repair
Disc drive faults are common on PlayStation and Xbox systems. If your household has a mix of disc and cartridge consoles, we can service both in one visit and keep everyone gaming the same week.
Game Console Disc Drive RepairGame Console Hard Drive Replacement
Hard drive and storage upgrades pair well with a Switch repair visit. If you're already dropping off a console, we can clone your data to a larger drive and confirm everything boots before you leave.
Game Console Hard Drive ReplacementGame Console Fan and Cooling Repair
Fan and cooling service is exactly what we do for Switch overheating repair Houston Texas jobs. We clean vents, replace worn fans, and refresh thermal paste, then run a burn-in to confirm stable temperatures.
Game Console Fan and Cooling RepairGame Console Overheating Repair
Overheating shuts down consoles across every brand. We diagnose the cause with thermal checks, clean the cooling path, and replace dried thermal paste, then verify the fix under a 30-minute load test.
Game Console Overheating RepairGame Console Software and Firmware Repair
Software faults can look like hardware failures. Before we replace a Switch part, we rule out firmware and update issues. If your console won't boot, we test both the board and the software before quoting.
Game Console Software and Firmware RepairGame Console Data Recovery and Transfer
Save data matters more than the console. If your Switch won't power on, we attempt board-level recovery before anything else. We also transfer saves to a new console or microSD card when a repair isn't possible.
Game Console Data Recovery and TransferGame Console Cleaning and Maintenance
Yearly cleaning keeps Switch thermals stable in Houston's summer heat. We blow out vents, clean the fan, and check charging port wear, which prevents the overheating and port failures we see most often.
Game Console Cleaning and MaintenanceGame Console Custom Modding and Upgrades
Modding and upgrades often start with a repair. Once your Switch is stable, we can install custom shells, upgraded sticks, or storage. We keep the original parts so you can reverse the change later.
Game Console Custom Modding and UpgradesGame Console Trade-In and Buyback
If a repair isn't worth the cost, we'll tell you honestly and offer a trade-in value on the console. That's rare for Switch units, since most faults are fixable for far less than a replacement.
Game Console Trade-In and BuybackGame Console Accessory Repair
Docks, Joy-Con straps, and charging grips fail too. We repair accessories alongside the console so you leave with a complete, working setup instead of a console that works and a dock that doesn't.
Game Console Accessory RepairGame Console Water Damage Repair
Liquid exposure is common near Clear Lake and the bay. We clean boards in an ultrasonic cleaner, check for corrosion, and test every function. Early treatment saves consoles that look hopeless.
Game Console Water Damage RepairGame Console Motherboard Repair
Motherboard failure is the worst-case fault. We use a hot air rework station and multimeter to trace the problem, replace failed capacitors, and reflow connections. It's the deepest level of repair we offer.
Game Console Motherboard RepairGame Console Charging Port Repair
This is the same service as a Switch charging port fix, applied across brands. We desolder the worn port, install a new one, and verify charge current with a USB power meter before returning the console.
Game Console Charging Port RepairGame Console Screen Replacement
Screen replacement covers Switch, Lite, and OLED panels as well as other handhelds. We stock OEM-spec panels, swap the assembly, and test touch response across all four corners before pickup.
Game Console Screen ReplacementGame Console Button and Joystick Repair
Sticky buttons and drifting sticks are the most common wear items on any controller. We replace joystick modules and button contacts, then recalibrate so the controller feels factory-fresh again.
Game Console Button and Joystick RepairGame Console Laser Lens Replacement
Laser lens faults stop disc-based consoles from reading games. We replace the lens and test a range of discs before returning the system, which pairs well with a Switch repair on the same visit.
Game Console Laser Lens ReplacementGame Console Network and Connectivity Repair
Wi-Fi and Bluetooth faults can look like hardware failure. We test the antenna, board connections, and firmware before quoting. Most connectivity issues are fixable without replacing the main board.
Game Console Network and Connectivity RepairGame Console Pre-Purchase Inspection
Buying a used Switch? We inspect the charging port, screen, Joy-Con rails, and thermals before you hand over cash. It's a cheap way to avoid inheriting someone else's drift or overheating problem.
Game Console Pre-Purchase InspectionWhat Houston customers say
Real experiences from customers who chose our Nintendo Switch Repair services
"Both my Joy-Cons were drifting and I had a tournament that weekend. They replaced the joystick modules in about 90 minutes and recalibrated everything in the Switch menu. Zero drift since. I walked in without an appointment and they took care of it right away."
Marcus T.
College Student, Midtown
"My daughter's Switch Lite screen cracked two days before a road trip. They had the panel in stock and finished it the same afternoon. The touch response is perfect and the price was way less than a new console. I appreciated the text updates while it was on the bench."
Priya S.
Parent, Katy
"My OLED wouldn't charge and I was worried about six years of save data. They replaced the USB-C port the same day and checked the battery health too. Everything was intact when I picked it up. The invoice had a one-year warranty on the work, which sealed it for me."
Daniel R.
Collector, The Heights
Get your Nintendo Switch repair Houston TX started today
Free diagnosis, same-day turnaround on most jobs, and a 1-year workmanship warranty on every repair. Call (832) 581-0001 or walk in with your Switch, Lite, or OLED and we'll tell you in 20 minutes what's wrong and what it costs.