Privacy Policy

Effective Date: January 1, 2026

At Game Console Repair Houston, we respect your privacy and want you to know exactly how we handle your information. This policy explains what we collect when you visit our website or bring your console to us, how we use it, and the choices you have. We keep it simple and straightforward so you can focus on getting your console fixed.

Information We Collect

When you contact us or book a repair, we collect your name, phone number, email address, and any details you share about your console or the issue you're having.

If you visit our shop in Houston, we may also keep a record of the device you drop off, the repair performed, and payment information needed to complete the transaction.

Our website automatically collects basic technical data such as your IP address, browser type, and pages you visit. This helps us understand how people find and use our site.

How We Use Information

We use your contact details to schedule repairs, send updates, and let you know when your console is ready for pickup.

Your device and repair history helps our technicians diagnose problems faster and provide accurate warranty support if you need it later.

We may use your email or phone number to send occasional service reminders or promotions, but only if you agree to receive them. You can opt out at any time.

Cookies and Tracking

Our website uses cookies to remember your preferences and keep your session secure. Cookies are small files stored on your device that help the site work properly.

We also use cookies to see which pages are popular and how visitors move through the site. This tells us what's working and what we can improve.

You can set your browser to refuse cookies, but some parts of the website may not function as intended if you do.

Analytics and Third-Party Tools

We use Google Analytics to track website traffic and understand how people find us. Google may collect data according to its own privacy policy.

For online bookings and payments, we work with trusted third-party providers. They only receive the information needed to complete your transaction.

We do not sell your personal information to anyone. Third-party tools are used strictly to help us run our business and serve you better.

Data Sharing and Disclosure

We share your information only with our own team and the service providers who help us operate, such as payment processors and scheduling software.

If the law requires it, we may disclose your information to comply with a legal obligation or protect the rights and safety of our business and customers.

We never share your data with advertisers or other companies for their own marketing purposes.

Data Retention

We keep your contact and repair records for as long as needed to provide warranty service and meet our legal and accounting requirements.

When we no longer need your information, we securely delete or anonymize it. You can ask us to delete your data sooner by contacting us using the details below.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to only those who need it.

While no system is completely foolproof, we regularly review our practices to keep your information safe.

User Rights

You have the right to ask us what personal information we hold about you and to request a copy of it.

You can also ask us to correct any inaccurate details or delete your information, subject to our legal obligations.

To exercise any of these rights, just give us a call or send an email. We'll respond promptly and help you out.

Children's Privacy

Our services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

When we make changes, we'll post the new version on this page and update the effective date at the top. We encourage you to review it periodically.

Contact Us About Privacy